Frequently Asked Questions

What products does Tivzo offer?
Tivzo offers handbags designed for everyday use, including tote handbags, structured handbags, shoulder bags, and other handbag styles.
Select your preferred handbag, choose the available options if applicable, add the product to your cart, and complete the checkout process with your shipping and payment information.

After your order has been shipped, tracking information is provided when available. You can use the tracking details on our Track Your Order page to check the current shipping status of your order.

Orders are generally processed within 1–2 business days before shipment. Processing time may vary if additional order information is required.
For eligible US orders, estimated shipping is 4–6 business days after processing. The total estimated delivery time is generally 5–8 business days.
Yes. Tivzo ships eligible orders within the United States. Available shipping information, costs, and estimated delivery times are shown during the ordering process.
Eligible products can be returned within 30 days of delivery, subject to the conditions described in our Return Policy. Customers should review the complete return requirements before sending an item back.
If your order arrives damaged, defective, or different from what you ordered, please contact Tivzo customer support as soon as possible with your order details and relevant information so the issue can be reviewed.
You can contact Tivzo through the contact information provided on our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.

You can find detailed information on our Shipping Policy, Return Policy, Privacy Policy, Terms of Service, and Payment Policy pages. We recommend reviewing these policies before placing an order.

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